Terms and Conditions of Return and Exchange
Need to return an item? We would be happy to help you do that.
Your satisfaction is very important to us! If you are not satisfied with your order, you may exercise your right to return or exchange the purchased products. You can return or exchange any item, except custom ones, within 30 days of receiving your original order. Please contact us within 14 days of delivery to give you instructions how to return or exchange the items. Please note that after that period of time exchanges or returns will not be possible.
We offer two options for returning an item:
1. We can arrange a paid return shipping via DHL. The cost of the shipping depends on the items and location of the client. If you wish to know more about this option, please send us a personal message.
2. The customer can arrange the delivery themselves. NOTE! It is very important you contact us before sending anything back so we can give you proper address and instructions!
If you wish to exchange an item, you can do it for a different size, color, or for a different item as well. In order to do that you have to send back to us the item you would like to exchange first. When we receive the item we will contact you so we can discuss further actions. Please note that in case of exchanging an item for one that is more expensive you are obligated to cover the difference in price.
Buyers are responsible for return shipping costs. When an item is sent for exchange, we will cover the shipping coast when sending the new item.
All returned items will be carefully checked upon receiving. The items are your responsibility until they reach us so make sure you pack them safely and make sure they will not get damaged on the way back. The items must be unworn, unwashed and in their original condition. The tags must be on. If the tags are not on the items we would not accept returns or exchanges. If an item is not returned in its original condition but has traces of usage, such as make up stains, deodorant stains, etc., a certain amount will be deducted from the refund. If an item is not returned in its original condition, the buyer is responsible for any loss in value.
Please note that we do not take responsibility for lost packages! If the package gets lost, no returns and exchanges will be possible.
NOTE! We do not accept returns or exchanges for customized items.
We do not accept cancellations on orders which are already shipped. If for any reason you need to cancel your order, please contact us as soon as possible.
When sending the items back, please do not forget to include a note with your order number and name.
If you have any questions about our return policy, please contact us.
