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FAQ

Frequently Asked Questions

 

  1. How to choose the correct size? 

Please check the size chart below: 

 Size Bust inches Waist inches Hip inches
XS 34 25 36
S 35 27 37
M 36 28 39
L 38 30 40
XL 39 31 42
XXL 41 33 43
3XL 43 35 45
4XL 44 36 47

 

 Size Bust cm Waist cm Hip cm
XS 84 64 90
S 88 68 94
M 92 72 102
L 96 76 102
XL 100 80 106
XXL 104 84 110
3XL 108 88 114
4XL 112 92 118

 
2. I do not find my size, can you custom make the item for me?

We can custom make an item by the client’s requests. In such cases, the client has to provide detailed and correct information and measurements about the products.

Custom made items cannot be returned or exchanged.

3. How do I place an order?

The chosen items must be added to the shoppers card:

 

Once there, the customer has to enter the shopping card, fill the required information and check out.

4. Can I pay on delivery?

No, this method of payment is not available.
  

5. How can I pay?

The methods of payment are via a Credit Card or PayPal.

6. How can I use a coupon code?

When filling the needed information upon ordering, the customer will see a free space to enter the coupon code on the right corner of the monitor (when ordering via laptop, computer, etc.) The client has to write the correct coupon code on the space and click apply so the system can read the code.


NOTE! When we are having a sale no coupons can be applied.

 

7. How much does the shipping cost and how much does it take?

You can see detailed information about the shipping here: https://metamorphoza.com/pages/delivery

8. Will you notify me when my order is sent?

We send а notification of the shipping of each order and a tracking number which can be checked at any time.

9. Can I exchange or return an item?

Check out the full information here: https://metamorphoza.com/pages/returns-and-exchange

 

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