Registration

Terms and Conditions

We offer our new clients a 15% off their first order. The following information will guide you how to get the discount:

In order to use the discount, you have to register on our website and accept Marketing.

We would like you to know that you may access many areas of our website without registering your details with us. You can also order without registration.

  1. Registration and discount

The Registration on our website will help you to manage your information, orders, wish lists and more details about your account with us. By registering here and creating your Profile page at metamorphoza.com, you can access different services that are offered by us. When you sign up you voluntarily give us certain information. This can include your name, the email address or phone number you used to sign up, and any other information you provide us. When you register, you will be asked to accept Marketing. In order to use the 15 % OFF discount you need to accept Marketing. We will use your email only for occasional promotion messages and updates.

  1. Log in on our website

Go to the register section on the right top of our Home page. You will be asked to provide your name, email address and a password to create an account.

  1. Discount CODE

Once you create your account with us, you can manage your Profile page adding delivery addresses, phone number, additional email address etc. After complete your registration you will receive an email with the promo code for 15% discount.

When you select the products you need, you can make your order, using the coupon code. You should write the code in the field named Discount.

Please keep in mind that promo codes are not applicable to products in clearance or sales.

Promocodes cannot be combined with other promocodes from different campaigns and private sales

  1. Accept Marketing

When you go to checkout, you will be asked to accept marketing. You need to fill “Accepts Marketing”. Only if you choose accept you will be able to use the code. 

  1. Administration

You can update your personal details (including your account and marketing preferences) by accessing your account at your metamorphoza.com Profile page and making any necessary changes at any time.

We may change this policy from time to time, and if we do, we will post any changes on this page. If you continue to use Metamorphoza.com after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide notice that is more prominent.

If you breach these or any of our other terms and conditions we reserve the right to close your account, or decline the participation in our promotion.

 These Terms and Conditions of Registration are in addition to the general Terms and Conditions.

 

Frequently Asked Questions

This is how it works:

1. Select the items that you want to order and add them in the cart.

2. Fill carefully your delivery information and be sure that there isn't missing or invalid information which will reflect on the delivery. 

3. On the next step select delivery option you want.

4. After you select the delivery option, choose the payment payment method.

5. Complete your order. 

We offer standard and express delivery.

We offer payment via PayPal, Credit Card, Cash-on-delivery and Splitit-pay on instalments.

Everything you see in our online store is entirely handmade which means that it requires a certain amount of time to get ready as we rarely have items in stock and available for immediate shipping. We need 1-2 weeks for production. You will be able to track the shipment with the tracking information we will provide once the package is shipped.

In case you are not completely satisfied with your order, we will gladly accept returns or exchanges for everything EXCEPT:

- custom made items due to their one of a kind character;

- face masks due to hygienic reasons;

You may return or exchange an order within 30 days of delivery. You also need to contact us within 30 days of delivery, after that period exchanges or returns will not be possible.

We offer two return options:

1) We offer an arranged return shipping for some destinations in Europe. We can send a courier who will pick up the package from your home or office and deliver it to us. We recommend this option because it is safe and fast. The price depends on how many items you need to return, their weight and the area from which you are sending the items back.

If you choose this option, please contact us at metamorphozaoffice@gmail.com and we are going to do our best to help you arrange the return.

2) You can also manage the return yourself by choosing a courier and arranging everything alone. If you prefer this option, please read more at CLICK HERE.

We're very sorry if your item arrived damaged or defective. You can make a claim for the item by contacting us at metamorphozaoffice@gmail.com.

If you are requesting a refund, note that it will be done within 20 business days after the arrival of the package. The refund will be done based on the payment method, used for placing the original order. If you used PayPal, the amount will be received there; if you used a credit card, you will receive the funds on your bank account.

Please read the information in our SIZE GUIDE page.