Before sending the item or items back, make sure that they are unworn, unwashed, with zero damage, have no pet hair, makeup or food stains,  and have all tags on them. Please note that if any of those requirements is missing, no exchange or refund will be proceeded. If we receive the items in a bad condition, we may charge you for dry cleaning service that starts from $10.

The customer is responsible for the return shipping costs. We are happy to offer you an exchange for a different size of the piece or for a new item from our store. In this case you will receive a 15% of the value of the returned item as a store credit for your next purchase. We will also cover the shipping costs when sending the order of exchange.

We offer return label for most countries. If your country is not in the list, we will contact you and we will provide full instructions and return address and we will assist you with the return process.
In case you are returning the item yourself, we recommend you choose a safe courier to ship back the package as if it gets lost or stolen the refund or the exchange won’t be possible. This is very important and we make a note of it because we had many cases in the past of lost or stolen packages.
When sending the package you have to mark it as a gift and write a price of €0 so you don't have to pay taxes at customs. It is also A MUST to ask the courier to put on the package a note that it is a RETURN of goods and send us the tracking number once the package is shipped. Packages that do not have a clear note that they are a RETURN, will have extra charges at the borders and such will be taken from the refund.

For any further questions or concerns you might have please do not hesitate to contact us.