You are welcome to return an item you purchased with us if it applies to our return policies. 

In case you are returning the item yourself, we recommend you choose a safe courier to ship back the package as if it gets lost or stolen the refund or the exchange won’t be possible. This is very important and we make a note of it because we had many cases in the past of lost or stolen packages.

Please make sure that the item is in its original condition with all tags on it. Note that if a tag is missing, no refund will be made.

We would like to kindly remind you that we do not accept items with pet’s hair on them or any other stains from makeup, food, etc. Please note that if we receive the items with any stains or pet’s hair we will have to charge you for dry cleaning service.

When sending the package you have to mark it as a gift and write a price of 0$ so you don't have to pay taxes at customs. It is also A MUST to ask the courier to put on the package a note that it is a RETURN of goods and send us the tracking number once the package is shipped. Packages that do not have a clear note that they are a RETURN, will have extra charges at the borders and such will be taken from the refund.

Please DO NOT send back custom made items, they are not returnable.

Frequently Asked Questions

This is how it works:

1. Select the items that you want to order and add them in the cart.

2. Fill carefully your delivery information and be sure that there isn't missing or invalid information which will reflect on the delivery. 

3. On the next step select delivery option you want.

4. After you select the delivery option, choose the payment payment method.

5. Complete your order. 

We offer standard and express delivery.

We offer payment via PayPal, Credit Card, Cash-on-delivery and Splitit-pay on instalments.

Everything you see in our online store is entirely handmade which means that it requires a certain amount of time to get ready as we rarely have items in stock and available for immediate shipping. We need 1-2 weeks for production. You will be able to track the shipment with the tracking information we will provide once the package is shipped.

In case you are not completely satisfied with your order, we will gladly accept returns or exchanges for everything EXCEPT:

- custom made items due to their one of a kind character;

- face masks due to hygienic reasons;

You may return or exchange an order within 30 days of delivery. You also need to contact us within 30 days of delivery, after that period exchanges or returns will not be possible.

We offer two return options:

1) We offer an arranged return shipping for some destinations in Europe. We can send a courier who will pick up the package from your home or office and deliver it to us. We recommend this option because it is safe and fast. The price depends on how many items you need to return, their weight and the area from which you are sending the items back.

If you choose this option, please contact us at and we are going to do our best to help you arrange the return.

2) You can also manage the return yourself by choosing a courier and arranging everything alone. If you prefer this option, please read more at CLICK HERE.

We're very sorry if your item arrived damaged or defective. You can make a claim for the item by contacting us at

If you are requesting a refund, note that it will be done within 20 business days after the arrival of the package. The refund will be done based on the payment method, used for placing the original order. If you used PayPal, the amount will be received there; if you used a credit card, you will receive the funds on your bank account.

Please read the information in our SIZE GUIDE page.