Production and Delivery

Handmade & Made to Order

All designs in our online store are handmade and made to order in our atelier. As we rarely keep stock, each piece requires production time before shipping.

Production Time

Each garment goes through careful hand-making and strict quality control to ensure the highest quality and attention to detail. 

  • Standard production time: 1 to 3 weeks

  • Production may take longer during busy periods, sale events, larger orders, custom orders

Shoes

Please note that all shoe models are ready to ship unless they are ordered together with clothing items.

Need Your Order Faster?

If you need your order sooner, please contact us before or immediately after placing your order and we will do our best to offer a suitable solution.

Shipping & Tracking

Once your order has been shipped, you will receive:

  • shipping confirmation

  • tracking number

This allows you to monitor your package at all times.

Delays

While unexpected delays may occasionally occur, we always strive to keep production and delivery times as short as possible.

DELIVERY OPTIONS

Please note that the delivery times below refer only to shipping transit time and do not include production time.

Delivery times may vary depending on the destination, shipping carrier, local customs procedures, and seasonal periods.

At checkout, you can choose between Standard and Express shipping options.

Standard Shipping

  • Europe: approximately 3-7 business days

  • Rest of the world: approximately 5-14 business days

Express Shipping

  • Europe: approximately 1-3 business days

  • Rest of the world: approximately 2-4 business days

Please note that delays may occasionally occur during holidays, sale events, severe weather conditions, customs processing, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package at all times.

You can also track your order directly through your account in the “My Orders” section.

Important information

  • We do not ship during weekends and national holidays.

  • Custom-made items may require additional production time.

  • During sale periods and busy seasons, processing and production times may be extended.

  • Please make sure your shipping address and contact information are entered correctly. Orders returned due to incorrect or incomplete shipping details may require additional shipping charges for resending.

Customs & Import Taxes

All US duties and taxes are included in the final price, so orders to the United States are delivered with no additional charges upon arrival.

For all other countries, buyers are responsible for any customs duties or import taxes that may apply. Please note that customs processing may occasionally cause delivery delays beyond our control.

NEED ASSISTANCE?

If you have any questions regarding shipping, delivery times, or your order, please feel free to contact us - we will be happy to assist you.

 

Frequently Asked Questions

This is how it works:

1. Select the items that you want to order and add them in the cart.

2. Fill carefully your delivery information and be sure that there isn't missing or invalid information which will reflect on the delivery. 

3. On the next step select delivery option you want.

4. After you select the delivery option, choose the payment payment method.

5. Complete your order. 

We offer standard and express delivery.

We offer payment via PayPal, Credit Card, Cash-on-delivery and Splitit-pay on instalments.

Everything you see in our online store is entirely handmade which means that it requires a certain amount of time to get ready as we rarely have items in stock and available for immediate shipping. We need 1-2 weeks for production. You will be able to track the shipment with the tracking information we will provide once the package is shipped.

In case you are not completely satisfied with your order, we will gladly accept returns or exchanges for everything EXCEPT:

- custom made items due to their one of a kind character;

- face masks due to hygienic reasons;

You may return or exchange an order within 30 days of delivery. You also need to contact us within 30 days of delivery, after that period exchanges or returns will not be possible.

We offer two return options:

1) We offer an arranged return shipping for some destinations in Europe. We can send a courier who will pick up the package from your home or office and deliver it to us. We recommend this option because it is safe and fast. The price depends on how many items you need to return, their weight and the area from which you are sending the items back.

If you choose this option, please contact us at metamorphozaoffice@gmail.com and we are going to do our best to help you arrange the return.

2) You can also manage the return yourself by choosing a courier and arranging everything alone. If you prefer this option, please read more at CLICK HERE.

We're very sorry if your item arrived damaged or defective. You can make a claim for the item by contacting us at metamorphozaoffice@gmail.com.

If you are requesting a refund, note that it will be done within 20 business days after the arrival of the package. The refund will be done based on the payment method, used for placing the original order. If you used PayPal, the amount will be received there; if you used a credit card, you will receive the funds on your bank account.

Please read the information in our SIZE GUIDE page.