This is how it works:
1. Select the items that you want to order and add them in the cart.
2. Fill carefully your delivery information and be sure that there isn't missing or invalid information which will reflect on the delivery.
3. On the next step select delivery option you want.
4. After you select the delivery option, choose the payment payment method.
5. Complete your order.
Everything you see in our online store is entirely handmade which means that it requires a certain amount of time to get ready as we rarely have items in stock and available for immediate shipping. We need 1-2 weeks for production. You will be able to track the shipment with the tracking information we will provide once the package is shipped. More information about production and delivery you will find CLICK HERE.
We offer two return options:
1) We offer an arranged return shipping for some destinations in Europe - Croatia, Slovenia, Greece, Romania, Hungary, Poland, the Czech Republic. We can send a courier who will pick up the package from your home or office and deliver it to us. We recommend this option because it is safe and fast. The price depends on how many items you need to return, their weight and the area from which you are sending the items back.
If you choose this option, please contact us at firstname.lastname@example.org and we are going to do our best to help you arrange the return.
2) You can also manage the return yourself by choosing a courier and arranging everything alone. If you prefer this option, please read more at CLICK HERE.
In case you are not completely satisfied with your order, we will gladly accept returns or exchanges for everything EXCEPT:
- custom made items due to their one of a kind character;
- items form oue OUTLET collection
You may return or exchange an order within 30 days of delivery. You also need to contact us within 30 days of delivery, after that period exchanges or returns will not be possible. More information you will find CLICK HERE.
If you are requesting a refund, note that it will be done within 15 business days after the arrival of the package. The refund will be done based on the payment method, used for placing the original order. If you used PayPal, the amount will be received there; if you used a credit card, you will receive the funds on your bank account.
We're very sorry if your item arrived damaged or defective. You can make a claim for the item by contacting us at email@example.com.