Please read the following terms and conditions carefully. By ordering from Metamorphoza's website you are deemed to have understood and accepted these terms.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down. The correct price will be shown when you place your order.
You have the right to cancel your order within 14 working days of delivery. You must inform us of your wish to cancel in writing within 14 working days following the date of receipt and must take reasonable care of the products and not use them. The cost and care of returning the item(s) is your responsibility. If you have any questions, please contact our customer service at email@example.com.
Dear customers, please note that depending on the device you are using color patterns may not show correctly.
European Union Privacy Regulation Policies:
Metamorphoza operates in accordance with the European General Data Protection Regulation (GDPR) law number 2016/679 in order to present transparent and full knowledge of how any personal information and data will be collected, used, operated and kept during the process of ordering/shipping.
Those policies apply throughout the site no matter how the customer chooses to access it – by a computer, a laptop, a smartphone or any other digital tool.
Upon register you, the customer, agree to those policies to present the personal information needed for the process of making and shipping the order. This is an essential step as if any required information is missing, we will not be able to present the needed customer service towards you and your order.
- What information will be collected?
- Valid address for receiving the order
- Valid telephone number in need of communication about the order and the shipping process
- Valid еmail address necessary for communication about the order and the shipping process
No other personal information will be required for the purposes of ordering and shipping. If additional information is needed for some reason, the customer will be contacted with further information about it.
NOTE! All customers are welcome to contact us if they need to make any changes.
- Why do we need this information?
Your personal information is required only and solely for the purposes of presenting you with the most accurate customer service during the ordering process and the receiving of the order.
As a fashion brand, we know that details are very important and we want to have a steady communication with our customers and to be able to help them with anything they need.
Information such as email addresses are needed when we need to communicate a certain order with the customer and made sure he/she will receive what he/she ordered.
There are times when the customer had already placed the order but forgot to specify certain information and at such time or similar, we need to be able to contact him/her with more questions.
Information such as a street address and telephone number is required for the shipping process. Missing or incorrect addresses can lead to delay in delivery or incorrect delivery and in order to avoid that, we will need this information to be accurate.
There are times when a customer is not at home or at the given address and in that case a telephone number is needed so the customer can be contacted by the delivery company and can reschedule a new delivery in a time suitable for him/her.
- Is the personal information going to be used for any marketing purpose ?
No, personal information is needed for the discussion of the order and its shipping and will not be used for any marketing purposes unless the customer has given her/his explicit consent ( via email conversations, phone conversation or subscription to our newsletter )
NOTE! Please contact us for any further information about the matter!
- How will the personal information be used?
All personal information will be used solely for the purposes of us being able to offer the customer a great shopping experience that is save and easy. The information collected from the ordering process will not be displayed anywhere or be given to the third parties unless it is the shipping company.
Read more about the matter here:
- How long is the personal information going to be kept?
The received information will be kept in a form of conversations/messages/orders for future usage unless the client requests this information to be deleted/changed for the future.
- What are your rights during the collection and keeping of the personal information?
Any customer is free to request that we save or delete his/her personal information after the order is received and no party will be needing it any more.
If a customer is subscribed to our newsletter and wants to be unsubscribed, he/she can easily do that by notifying us or simply clicking the “unsubscribe” button.
- What information is in the right of the customer to request?
All customers are free to request full and detailed information during the ordering/shipping process and such will be given to them at earliest notice.